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Course Description
In this 6-part course, you’ll discover proven methods to understand and communicate to patients AND team members across various age ranges and generations. Each module focuses on enhancing communication to create better care.
Course Content
Module 1: Today’s Multigenerational Workforce
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Module 2: Effective Communication in the Workplace
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Module 3: Developing Your Voice in the Workplace
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Module 4: Effective Listening
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Module 5: Communicating With Patients
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Module 6: Our Multigenerational Workforce
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