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Course Description
In this webinar, we will discuss how customer service in medical practices has changed and share how your actions impact the practice as well as what can be done when online reviews lead to empty clinic schedules.
Course Content
Module 1: The New Approach to Customer Service
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Module 2: Proactive vs Reactive
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Module 3: Controlling What’s Outside of Your Control
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Module 4: Real-World Examples & Strategies
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Module 5: Implementing Changes & Final Exam
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