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Course Description
In this 6-part course, your staff will learn tools to create meaningful and lasting interactions with every patient and coworker.
They’ll learn specific methods on how to diffuse difficult situations, become effective communicators, deliver great customer service and be a positive impact on the overall team and practice.
Course Content
Module 1: Overview – The Power of Acronyms
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Module 2: S.M.I.L.E. for Effective Communication
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Module 3: P.R.I.D.E. Builds Better Habits
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Module 4: T.R.U.S.T. is for Teamwork
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Module 5: C.H.E.E.R. for the Best You
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Module 6: Recap – The Power of Acronyms
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