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Course Description
Effective feedback is vital to clinical safety and patient satisfaction, yet it often creates tension among staff. Learn the IDEAL Feedback Method—a structured framework to deliver objective coaching that drives change without damaging relationships.
Key Learning Outcomes:
- Shift from confrontations to collaborative coaching.
- Use the five-part IDEAL structure to prepare and deliver objective feedback.
- Establish measurable next steps for staff across all practice levels.
- I – Identify the Behavior (Objectively)
- D – Describe the Impact
- E – Encourage Input (Listen First)
- A – Agree on an Action Plan
- L – Lay Out Expectations and Follow-Up
About the Instructor: Sean McCullough, M.Ed.
Sean McCullough has spent nearly 20 years designing and delivering training curricula that support workplace performance.
Sean holds a Master’s of Education in Instructional Systems from Penn State University. Throughout his career, he has managed instructional design and training initiatives across the life science, pharmaceutical, finance, and healthcare industries.
Previously, Sean managed instructional design teams at a national healthcare organization, where he led initiatives to reduce training time, integrate instructional technologies, and ensure compliance with training standards.
His training philosophy is built on creating programs that are both employee-focused and business-aligned, resolving operational friction in busy workplaces.